Our After-sales service - +33 (0)2 38 37 28 28

 REPAIR

Help you wherever you are

Our export technician FOG is specially trained to support you on all your machines.

Local expertise in our factory

Our team of specialists are testing materials on benches in our factory if necessary.

 CALL CENTER

A team dedicated to you

Our customer service answer your assistance’s request. With the export team (export manager & export technician), they schedule and organize your installation.

A technical request

Our hotline expert answer and advice you on the use of our products.

Do you need a quick repair? Over 50% of your request are solved with technical explanations or remote assistance.

As a safety guarantee for your business, FOG hotline ensures you a swift and efficient help.

 CUSTOMER AREA

A digital service to facilitate your after-sales requests
We invite you to join us on our new website www.basefrance.fr.

You will have access to all the BASE group websites and you will have access to all our ranges, our manuals as well as to the availability and the price of our spare parts.

 INSTALLATION

Ensures the safety of your workshop

If necessary, the installation of our materials can be done by our FOG technician or different partners.

 COMMISSIONNING

The necessary complement of installation

Once you are equipped with one of our material, we are committed to share our knowledge with you. 
During the commissioning of your new machine, our technician assist you in order to show you the use of equipment.

He advice you on the maintenance, explains safety awareness, and reminds you all legal provisions you are submitted.